Done-For-You SMS Marketing for eCommerce
eCommerce SMS marketing agency for established online stores. Unlock the ultimate profit-squeezing channel with our A-level team handling everything from A to Z.
Our Results & Numbers
average contribution to overall revenue by SMS marketing in peak months
generated from SMS marketing
SMS campaigns launched
SMS flows built and optimized
accounts worked on since 2019
average from 15 Clutch reviews
Trusted By
Why SMS Marketing is Important for Your eComm Business?
You're not standing out anymore
Email marketing has become standard for almost every eCommerce brand – which also means your customers’ inboxes are more crowded than ever.
During peak periods like BFCM, standing out becomes even harder. You’re not just competing with other brands for a sale, you’re competing for the open itself. That’s where SMS becomes especially powerful. With significantly higher visibility, SMS gives brands another way to cut through the noise and get their most important messages seen.
Profit-maxxing peak sale periods
No matter how sophisticated your email segmentation is, there will always be a portion of your database that simply won’t engage with regular emails. SMS gives you another way to reach those customers and generate revenue from an audience that email alone is missing. This becomes especially valuable during peak sales periods, when purchase intent is high and every additional touchpoint matters. With the right SMS strategy, you can capture significant profits that would otherwise be left on the table if you rely on email alone.
Why have PROGS Agency manage your SMS marketing?
The PROGS Agency team brings over 7 years of experience across a wide range of eCommerce niches. After testing countless campaigns, strategies, and SMS concepts, we know what drives results. And unlike other agencies relying heavily on unreliable part-time freelancers, our work is handled by a dedicated in-house team fully focused on our clients.
higher revenue in peak sales periods such as BFCM
reduce in churn for consumable product businesses
higher engagement rates than with email campaigns
What PROGS' SMS Marketing Services Cover
Campaign planning and execution
Building a holistic omni-channel campaign calendar to map the planned sends for both SMS & email. All assets are prepared well in advance, so there is enough time to review and schedule them.
Flows
We plan and create all foundational SMS flows for eCommerce: welcome series, abandoned checkout, browse abandonment, and post-purchase. After the core SMS flows are built, we start optimizing through A/B tests and adding new ones that unlock additional revenue.
Industry-relevant copy and design
The service includes all A-level specialized SMS copy and MMS designs for your industry. All created in-house by a team that’s run SMS marketing for eCommerce across apparel, supplements, cosmetics, outdoor, pet, and others.
Segmentation
Regular phone number list segment management that is always relevant to your industry and current situations. All SMS broadcast campaigns are sent to carefully selected segments.
List health & compliance
Sending infrastructure and regional compliance monitoring. We always flag when a deliverability issue is spotted and apply the right effort to keep everything in place.
Forms & popups for phone number collection
Active ongoing management and optimization for your phone and email-collecting forms and popups.
Reporting
We send regular monthly reports that objectively show our results – transparency is a key priority in our reports as we emphasize multiple source monitoring and alternative attribution models.
Why Our Service Wins
Rarely found in other agencies' SMS marketing services
Deep-Dive Analytics Beyond Klaviyo
Most platforms take credit for any sale that happens near an SMS or an email. That makes the numbers look great, but it hides what’s actually working. We compare Klaviyo, GA, and your attribution tool side by side, separating SMS and email-driven sales from those generated by other channels. We go deeper than surface-level reports – tracking how customers shop over time. What % of customers come back and how products are bought together. That tells us where to focus your flows, offers and creative.
A-Level Creative, Every Time
We produce only world-class copy & designs for your brand – aligned perfectly with your style and best practices in your industry. Before the start, we do deep research into your brand and niche to make sure our creative converts from day #1. No compromises & no generic templates.
Collaboration That Feels In-House
Working with our team feels like you are working with your own in-house team – you can expect fast replies that are always on-point. Our specialists will proactively share relevant updates and performance notes so you’re always aware of what’s being worked on and how SMS marketing is contributing to your eCommerce store.
A Fair Price for Real Work
Let’s be honest about what most agencies charge. Some will quote you over $10,000 for a standard SMS management package. Others hide behind a % of the revenue your SMS & email marketing generates, a number that’s usually inflated and rarely reflects the actual work. Plenty will happily bill you over $2,000 for just 4 campaigns/month. That’s not pricing, it’s overreach. With PROGS you pay a fair rate that reflects the real work behind every SMS.
Your Journey With Us
Discovery Call
A call to discuss your current setup and any low-hanging fruits to be implemented right away. Answering any relevant questions. Discussing details about our process.
Account Review
With (at least) analyst access, we check your account to make an overview that points out all current strengths & weaknesses and lists our recommendations on what should be worked on.
Initial Implementations
If we decide to move forward, the initial implementations will be started within the next few days to collect low-hanging fruits and/or eliminate any major setup problems you might have.
Starting Our Sustainable Journey
After the most important points are covered, we will start aiming towards the high numbers (~5-10% SMS contribution) and embark on our progressive optimization & campaign maintenance frameworks.
Exploring Other Channels
As time goes by, results grow, and we can also start working on other marketing channels (Email, WhatsApp, Direct Mail, Viber, Loyalty Programs) to improve results further.
Supported Platforms
*platforms we've worked on. We can operate on others too.
What Our Clients Say
I’m impressed by PROGS’ human attitude towards their clients, huge professionalism and incredible results!
Dimitar Draganov · E-Commerce Manager, LBD.BG
They’re performance-driven, and their ability to bring results and optimize the whole operation is impressive.
Executive · Ubuntu Trading
They are perfect in every aspect of their work.
Antonio Genov · Co-Owner, Better Tan
I was very impressed by their organization and their patience with me as I learned more about Klaviyo.
Dalia Rojas · Owner, Sixty61
PROGS communicates effectively and has a personalized approach.
Blagovest Kamenov · Co-Founder & CEO, Sabermasters
Progs did a great job coming up with campaign ideas, noticing issues on my account (and fixing them), as well as finding ways to increase the revenue in the store.
Brandi Sutter · Founder, Weston Store
I’ve been very impressed with their personable attitude towards customers and their efficiency in managing projects.
Georgi Dimitrov · CEO & Co-Owner, InaEssentials
The communication is amazing, the skills of their employees were well beyond expected. I have hired many agencies and they are the only one who exceeded my expectations.
Executive · Battling Blades
They were very fast and easy to work with! It’s been great and we will hire them again.
Melita Cyril · CEO, Q for Quinn Inc.
Frequently Asked Questions
How long before I see results?
The first results can be observed when a new flow is launched in the first 2 weeks of collaboration OR immediately when an SMS campaign is sent out.
Which platforms do you work on?
We primarily work with Klaviyo, as most of our clients prefer to use it. We also have experience with Omnisend, Postscript, Attentive, Noli, and Brevo.
Who actually does the work?
Your assigned specialist plus our in-house copy and design team. Your specialist carries a maximum of six accounts.
What does it cost?
One flat monthly fee covering strategy, copy, design (for MMS), campaigns, flows, phone collection popups, and reporting. A lot of agencies will charge you thousands for a few messages, or take a % of your SMS & email revenue that keeps growing whether the work does or not. We price on the actual work, so the number is fair and stays that way. The exact figure depends on send volume and scope, so we quote it on the call once we’ve seen the account.
What if my SMS marketing is already performing well?
Most accounts we take on, including strong ones, have a flow structure that’s significantly underdeveloped. Once we introduce our optimizations and run the first month of campaigns, the difference is usually substantial. Book a free account review to see where your quickest wins are.
Do you do flows, campaigns, or both?
Both, and they’re not separable. Flows without campaigns leave the phone number list cold; campaigns without flows waste every triggered moment. A flow build is the start of the work, not the end – we test and expand them every month, because offers go stale, products get discontinued and segments drift.
What happens in the first month?
Account review, then the fixes that matter most: SMS sending infrastructure setup issues, segmentation, and whichever flows are missing or misconfigured. You’ll see the plan before anything ships.
Are we locked into a contract?
No. We work under a contract, but it isn’t a lock-in. You can cancel at any time with 7 to 30 days’ notice, depending on your agreement.
